First impressions count and never has it been more important than today’s service-centric workplace. How we present ourselves to the customers (both internal and external) at the touch points affects our products or services’ perceived value. With this current business reality, having a well-developed personality is key in handling impression-heavy business situations.
Whether this is simply putting on the appropriate attire for a planned customer handhold or just a regular office day, how we project ourselves makes or unmakes the company that we represent. Its either we add value or subtract value.
Having a well-developed personality will also prove to be of valuable help on stressful situations such as handling a customer complaint. But a winning personality does wonders in solidifying customer relationships that is essential to customer retention, business success.
Objectives:
- Introduce to the participant the a personality sketch of 21st century professional
- Present to the participants a framework that career and family are not adversaries but complementing friends
- Help the participants develop individual action plans for personality developments.
Agenda:
- Who is the 21st century professional?
A character sketch - Corporate attire – an expression of corporate identity!
- A system’s view on working man/family man
-
Workshop topics
- Handling customer complaints
- Stress Management
Who should attend: Any professional, including but not limited to managers or Supervisors, who has identified that how we present ourselves is a key to business success.
Seminar Fee: P8,736/ 156USD (Inclusive of VAT) (inclusive of digital pdf copy of the course manuals/workshop & certificate)
Note: Reservations are confirmed only when the seminar fees have been paid.
Number of days: 2
Facilitator: Elisier M. Fantillo
Seminar Dates:
TBA – Recommended for face-to-face in-house/exclusive run
(8:30 AM – 12:00 NN daily -Ph,Tw,Sg Time)
“Note: This seminar is also offered in-house or in-plant. Should you be interested contact us at 0977-3731180 | 0927-9233557 | 0969-1020586 or email us at kaizen.system@yahoo.com; jsv@kaizenmgtsys.com”.
